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Vortexgear :: Home :: Shipping & Returns

Shipping & Returns

DELIVERY

The freight is calculated from EMS sending by Taiwan Post. Depending on where you live, cost will vary. It will shown when you come to "CHECK OUT" page.

RETURN OR REFUND POLICY

We trusts that you will be satisfied with the merchandise you purchase through our website. However, if for any reason you must return an item purchased on our site, we are happy to accept returns for exchanges within 14 days of receipt of the item, please contact us immediately at service@vortexgear.tw

To return items, please enclose it in a original box and send to the following address, and items must be returned in original condition (unworn or unused condition). You are responsible for any costs associated with returning your item to us. There is a fee of $15.00 for return shipping and handling. If you are sending via mail, it would be best to register the package or send it express mail to ensure it can be traced.

Vortexgear Co., Ltd
4F., NO.14, Ln. 181 Sec. 2 Jiuzong Rd Neihu Dist., 114 Taipei City, Taiwan (R.O.C.)
 

If you request a refund, the purchase price (excluding delivery charges) will be refunded to you (by our crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions. 

 

 

 

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